FAQs
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Are your collars top quality leather?
Yes, regardless of what we are led to believe, ‘real leather’ is a lesser quality leather compared to Top grain leather. Frank and Arlo only use Top grain leather for our collar sets.
Our collars are made from a combination of a special tanning and finishing processes resulting in leather that is not only water-resistant and anti-microbial, but also practical for applications that require durability.
Which size should I order for my dog?
Please see our collar Sizing Guide page. By measuring your dog’s neck correctly will ensure the collar you select to be the correct size for your dog. Please note that the sizing guide page is a guideline only. A detailed description of each product is given below each item on each product page.
What size leash do I need?
Our collar sets come in two leash widths. Our XS and S collar set come with a 1.6cm wide leash and our M and L collar set comes with a 2.5cm wide leash. Both leashes are the same length - 110cm. Please see our sizing guide page.
What products do I use to clean my collar set?
Great question! Leather is a natural product that will last a long time with proper care. Because our collar sets are made from top grain leather that is developed for the marine industry, Frank and Arlo collar sets are resistant to stains, spills, mildew, and bacteria. A Damp cloth should be sufficient in moving grime from your collar set. Also, occasional cleaning with leather care products will prolong the life and appearance of your collar set.
Will the metal hardware on the collar sets discolour over time?
No, not at all. All the hardware used on our collar sets is hard wearing nickel. It will not chip or discolour over time.
If my dog is between sizes, what size should I order?
We recommend the larger size. Please see our size guide
Are the silicone bowls microwave oven safe?
Yes, they are. They are also BPA free and dishwasher safe.
Are your blankets made from all natural fibres?
They sure are! All our beautiful blankets are made from 100% natural cotton.
Will the metal feeder scratch my floor?
No not at all. All our metal feeders have silicone pads on the base of their foldable legs in order to protect any hard surface flooring. In addition, our silicone dog feeder mat will assist in keeping your dog’s mess off your floor.
Can't find the right answer to your question?
Please contact us at hello@frankandarlo.com.au